Shipping policy

 

Bellora Collectives delivers orders throughout South Africa using trusted courier services.

Delivery Time

Orders are usually delivered within 3–7 business days, depending on your location, product availability and the courier service used.

Business days exclude weekends and public holidays.

Customised products may require additional processing time. Where this applies, the estimated delivery period will be communicated before the order is completed.

Shipping Fee

A standard shipping fee of R133 is charged at checkout.

Delivery fees may differ for unusually large, heavy or specialised products. Where an additional fee applies, Bellora Collectives will contact you before processing the order.

Order Processing

Orders are processed after payment has been confirmed.

Please ensure that your delivery address, contact number and email address are correct before completing checkout. Bellora Collectives cannot guarantee address changes once an order has already been processed or dispatched.

Tracking Your Order

Tracking information will be sent once your order has been dispatched.

Please allow some time for the courier’s tracking system to update after collection.

Delivery Delays

Although we aim to deliver within the estimated timeframe, delays may occur because of:

  • Courier disruptions
  • Public holidays
  • High order volumes
  • Supplier delays
  • Rural or outlying delivery locations
  • Incorrect delivery information
  • Circumstances outside our control

If your order has passed the estimated delivery period, contact us at info@belloracollectives.com and include your order number.

Missed Deliveries

The courier may contact you using the details provided during checkout.

If delivery cannot be completed because no one is available, an additional delivery fee may apply for another delivery attempt.

Damaged Parcels

If your parcel arrives damaged, take clear photographs of:

  • The outer packaging
  • The delivery label
  • The product packaging
  • The damaged product

Keep all packaging and contact us immediately at info@belloracollectives.com.

Incorrect Delivery Information

Customers are responsible for providing complete and accurate delivery information.

Bellora Collectives is not responsible for delays or additional costs caused by incorrect or incomplete addresses.