Frequently Asked Questions
How do I place an order?
Select the product you want, choose the correct size or option, add it to your cart and complete checkout.
You will receive an order confirmation after your payment has been completed successfully.
How long does delivery take?
Delivery usually takes approximately 3–7 business days, depending on your location and the courier service used.
Weekends and public holidays are not counted as business days.
How much does delivery cost?
A standard delivery fee of R133 is charged at checkout.
Delivery fees may differ for unusually large or heavy products.
Will I receive tracking information?
Yes. Tracking details will be sent after your order has been dispatched.
Please allow some time for the courier’s tracking system to update.
Do you deliver throughout South Africa?
Yes. Bellora Collectives delivers nationwide using available courier services.
How do I choose the correct size?
Use the size options shown on the product page before placing your order.
Sizing may differ between products, so please review the available size information carefully.
Can I change or cancel my order?
Contact us as soon as possible at info@belloracollectives.com.
Changes or cancellations cannot be guaranteed once the order has already been processed or dispatched.
Can I return a product?
Return requests must be submitted within 7 days after delivery.
Products must be unused, unworn and returned in their original packaging with all labels and tags attached.
What if I receive a damaged or incorrect product?
Email info@belloracollectives.com with:
- Your order number
- A clear description of the issue
- Photographs of the product
- Photographs of the packaging and delivery label
Please do not wear, wash or use the product while the matter is being assessed.
Can I exchange a product for another size?
A size exchange may be considered if the product is unused, in its original condition and the requested replacement size is available.
Additional delivery costs may apply if the correct size originally ordered was supplied.
Are beauty products returnable?
Opened or used beauty and personal-care products cannot be returned for hygiene reasons.
Damaged, defective or incorrectly supplied products may still be reported.
Are the products original?
Our supplier states that its products are sourced from trusted and verified suppliers and are represented as original.
Customers may contact us before ordering if they require more information about a particular product.
What happens if a product becomes unavailable after I order?
If a product or selected size becomes unavailable, Bellora Collectives will contact you and explain the available options.
How can I contact Bellora Collectives?
Email us at:
For order enquiries, include your full name and order number.