Refund policy
Refund and Return Policy
Bellora Collectives accepts return requests within 7 days of delivery.
To qualify for a return, the item must be:
- Unused and unworn
- In its original condition
- Returned with the original packaging, labels and tags
- Accompanied by valid order information
The supplier’s policy confirms that returns are accepted within seven days of delivery when products are unused and remain in their original packaging.
How to Request a Return
Email info@belloracollectives.com and include:
- Your full name
- Order number
- Product name
- Reason for the return
- Clear photographs of the product and packaging
Please do not return an item before receiving return instructions from Bellora Collectives.
Damaged, Defective or Incorrect Products
If you receive a damaged, defective or incorrect product, contact us as soon as possible.
Please include clear photographs of:
- The product
- The defect or incorrect item
- The original packaging
- The courier packaging and delivery label
Once the issue has been confirmed, Bellora Collectives will arrange an appropriate exchange or refund. The supplier also requires photographic proof before damaged or defective product claims can be processed.
Size Exchanges
Size exchanges may be considered when:
- The item is unused and unworn
- The original packaging and tags are still attached
- The request is submitted within 7 days
- The replacement size is available
Where the correct size ordered was delivered, the customer may be responsible for the return and replacement delivery costs.
Non-Returnable Items
The following items cannot be returned for a change of mind:
- Used, worn or washed products
- Products without original packaging or tags
- Opened or used beauty products
- Intimate apparel removed from its packaging
- Customised products
- Products damaged after delivery
- Clearance or final-sale products where clearly stated
Damaged, defective or incorrectly supplied items may still be reported.
Refunds
Approved refunds are processed after the returned item has been received and inspected.
Refund processing times may vary depending on the payment provider and the customer’s bank.
Original shipping fees may not be refundable for change-of-mind returns or customer sizing errors.
Contact
For all return, exchange and refund enquiries, email: